Tier 1 Customer Support Engineer

Reference:

3101260

Hybrid: London/ Remote

Purpose:

Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.

Principle duties:

Act as the primary technical support contact for the client both remotely and on-site when needed
Provide support to users via telephone, email, remote control, and in-person
Accurately log incidents and service requests in Becrypt’s ticketing system
Ensure tickets are always kept up-to-date with case details
Work collaboratively to support team members in IT related matters
Provide troubleshooting assistance as required to the Technical Services team
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized IT projects as instructed by the Technical Services team
Diagnose and resolve technical issues on your own and as part of a team
Ensure a high level of customer service and support is provided
Assist with troubleshooting and resolving infrastructure issues
Keep documentation and wiki up to date
Be available for 24/7 on-call support on a rotational basis, when required

Essential Skills:

Ability to multitask, prioritise tasks and work well under pressure
Excellent written and verbal communication skills
Confident, clear, and professional telephone manner
A genuine interest in technology and a willingness to learn
Proactive and works well as part of a team or alone
Exposure to, and support of, cloud based services:
- Microsoft Office 365
- Microsoft Azure

Get in touch to find out more

Additional Information:

Package & discretionary benefits:

25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme

Role will be subject to an employment screening process and will require security clearance.

Interested?

If this sounds like you, and you’re looking for your next exciting challenge, we’d love to hear from you. Please get in touch.

You can email us your CV using [email protected] (please include the Job Reference number in your email subject line for filtering). Or Contact Us for further information.

Tier 1 Customer Support Engineer

Get in touch to find out more

Interested?

Registered Office: Albion House, 1st floor, 55 New Oxford Street, London WC1A 1BS
UK Company Number : 4328430
© 2026 Becrypt Ltd. All Rights Reserved

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