Key Responsibilities:

• Act as the primary on-site technical support contact for the client
• Accurately log trouble tickets in Becrypt’s ticketing system
• Ensure a high level of customer service and support is provided
• Provide assistance and support to colleagues in IT related matters
• Provide assistance as required to the Technical Services team
• Escalate problems where necessary to management or third party suppliers
• Undertake small to medium-sized IT projects as instructed by the Technical Services team

Duties and Responsibilities:

• Diagnosing and resolving technical issues on your own and as part of a team
• Assist with troubleshooting and resolving infrastructure issues
• Handling escalated calls from first/second line members
• Provide support to users via telephone, email and remote control
• Log calls via the helpdesk call logging software
• Keeping documentation up to date